MyTechDesk

The Office of Education Technology & Innovations (ETI) encourages users to submit Tech support service requests via its online help desk, MyTechDesk, to ensure we render prompt tech support service.

To submit or track a tech support service requests on MyTeckDesk:

• Click MyTeckDesk from the hyperlink on the school home page.
• Sign in using your district-issued e-mail address, and the generic password, Mytechdesk10 (case sensitive).
• You may  change the password by clicking Password under Profile.
• Once signed in, click Dashboard to keep track of tickets. 
• Click, under Tickets, Add Ticket to create a new service request. Please fill out a short summary. Select from the drop-down menu the Category, and Importance. Provide a concise and specific description of the issue. Add Due Date (optional). Room/Office and Teacher/Staff Name fields.
• Then click the Submit button.

To provide feedback on MyTeckDesk:

• When receiving an Ticket completed e-mail from MyTechDesk, click the hyperlink, which will take you to that ticket.
• You may review the ticket in entirety. Scroll down to the Messages section and click the following link. 
• Complete the ETI Service Evaluation survey about the services you received. 

Attention School Staff:

• School staff may submit service request under the principal's MyTechDesk account.
  This allows the principal as well as that staff-requester to keep track of any OPEN (or incomplete tickets on MyTechDesk).
• Upon completion, ETI staff will change the requester to that staff-requester based on the information in the Teacher/Staff Name field and the evaluation will then be sent.