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Education Technology & Innovations » GSD Online Help Desk

GSD Online Help Desk


The Office of Education Technology & Innovations (ETI) encourages users to submit Tech support service requests via its online help desk, MyTechDesk, to ensure we render prompt tech support service.

To submit or track a tech support service requests on MyTeckDesk:

  • Click MyTeckDesk from the hyperlink on the school home page.
  • Sign in using your district-issued e-mail address, and the generic password, Mytechdesk10 (case sensitive).
  • You may  change the password by clicking Password under Profile.
  • Once signed in, click Dashboard to keep track of tickets. 
  • Click, under Tickets, Add Ticket to create a new service request. Please fill out a short summary. Select from the drop-down menu the Category, and Importance. Provide a concise and specific description of the issue. Add Due Date (optional). Room/Office and Teacher/Staff Name fields.
  • Then click the Submit button.


To provide feedback on MyTeckDesk:

  • When receiving an Ticket completed e-mail from MyTechDesk, click the hyperlink, which will take you to that ticket.
  • You may review the ticket in entirety. Scroll down to the Messages section and click the following link. 
  • Complete the ETI Service Evaluation survey about the services you received. 

Attention School Staff:

  • School staff may submit service request under the principal's MyTechDesk account.
    This allows the principal as well as that staff-requester to keep track of any OPEN (or incomplete tickets on MyTechDesk).
  • Upon completion, ETI staff will change the requester to that staff-requester based on the information in the Teacher/Staff Name field and the evaluation will then be sent.